Postage and Packaging

Delivery Details

We aim to deliver your goods to mainland UK addresses within 5 working days of receipt of your order (subject to availability).

Delivery charges

Delivery (postage and packing) charges are payable by you in addition to the purchase price.

It is possible to collect an item in store - this option will become possible during the payment process.

Payment by cheque (check) is also available.

Please phone or email us if you have any concerns.

Standard UK delivery charge (including packaging) is £2.95 on orders with a total value of up to £12, after which it is £4.95 up to a total value of £65 and after that it is free  - as a thank you to you for shopping with us. This is irrespective of the number of items you buy in one order.  A few items may,  due to their size and nature,  cost more to send but this is highlighted in the item description.

If you require next day delivery we can arrange this for a cost of £20.  This is only available Monday to Friday and if you order before 10.30am.  For further information please contact us.

Delivery Times

Any times quoted for delivery are approximate only and The Red Giraffe Studio shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Where an alternative delivery point is used, according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.

If we fail to deliver the goods or any part for any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.

Please make sure that your delivery address is correct as we cannot accept responsibility if it is incorrect.  We accept no responsibility if you fail to collect the products from the delivery address specified. If goods are returned to us as uncollected and you wish them to be redelivered further delivery charges will be charged to you.

Alcohol, food & drink

Food and drink products are restricted to delivery addresses within the European Union.

Global Destinations

We accept orders for delivery to most global destinations. Please email us to find out the cost of delivery if it is not clear at checkout

Important: local import restrictions. It is vital you check that the goods you are ordering are permitted to be imported into the destination country. Some countries – the USA for example – do not allow the import of wooden items. The Red Giraffe Studio does not accept liability for costs incurred if ordered goods are refused entry.  Remember too that some countries charge customs duty on items imported.  Please check with your local authorites as we cannot be held responsible for these.

Stock availability

To check on the availability of stock, or if you would like to check the status of an order already placed, please contact us at redgiraffestudio@btconnect.com. We will respond to you as soon as is reasonably possible.

Packaging Policy

As far as possible we reuse and recycle packaging materials that we ourselves have received from our suppliers.  As members of the Green Tourism Business Scheme this is fundamental to our beliefs in minimising the impact to the environment; it also saves you money as you are not charged for unnecessary packaging.  We aim to keep our packaging to a minimum whilst wrapping items appropriately to ensure your order arrives safely.