Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:
Name and postal address
We aim to deliver your goods to mainland UK addresses within 5 working days of receipt of your order (subject to availability).
We accept all the major credit / debit cards via our payment gateway (Payment Sense).
Customers have up to 14 days after the goods dispatch date in which to request a return and refund. Before returning any product(s) please contact us via email or telephone.
Separate charges on all items are made for postage and packing. International and non UK orders are subject to additional delivery costs. The Price of shipping will be advised before payment is taken and the order is sent. We send out all orders right away which you should normally receive within 3 business days but, please give up to 5 days to provide for any potential delays. International orders are generally received in under 7 working days.
If your item is not in stock, it can be placed on back order for you however, we will notify of this as you may wish to cancel your order.
The descriptions and images on this Web site are for guidance only. All differences quoted and pictures shown are nominal and are only given as an indication of size, type and colour. This does not affect your statutary rights as a consumer. However we have taken the utmost care in trying to ensure that what you see is what you get!
If goods are purchased and you feel that they do not match our description you are entitled to return them to us within 7 days after receipt and get a full refund.
The Red Giraffe Studio @ the Castle
Telephone: 01550 721375
No orders are despatched until payment has been received. All credit card orders are authorised before being despatched.
If you are not happy with any aspect of the service we offer then please contact us by email us at email: firstname.lastname@example.org
All correspondence will be acknowledged within 5 working days and will be resolved where possible within 7 working days. Throughout the process you will be informed of exactly what we are doing and how long it should take.
Each individual sale is taken as a seperate contract and The Red Giraffe Studio limits its liability to the total value of that individual sale.