The Red Giraffe's Privacy promise

Our Commitment To Data Privacy 

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside third party company for mailing or marketing purposes.  Data is only collected by us to ensure that we provide you with the best possible service.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. The Red Giraffe complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. 

In order to serve you most efficiently, reputable third-party banking (Payment Sense) handles our credit and debit card transactions. They receive the information needed to verify and authorise your payment card enabling us to process your order. All such organisations are under strict obligation to keep your personal information private.


Your transaction security is secure

We realise how important it is to securely store any information that you provide.  Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Payment Methods

We accept the major credit / debit cards via our payment gateway (PaymentSense).

Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PaymentSense) - we never have access to your card details at any time.


Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from requesting this kind of information, please do not respond but let us know.


Cookies are tiny text files stored on your computer when you visit certain web pages.  uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.